Returns & Exchanges
Last Updated: [10/01/2025]
Thank you for shopping at celsia.online. We strive to ensure your satisfaction with every purchase. This policy outlines the rules and processes for returns and refunds. Please read it carefully before making a purchase.
1. Return Eligibility
You may request a return under the following conditions:
The item is unused, in its original packaging, and in the same condition as when you received it.
The return request is submitted within 30 days of delivery.
The product is defective, damaged during shipping, or incorrect (due to our error).
Non-returnable items:
Digital products (e.g., e-books, software, or digital downloads).
Custom-made or personalized items.
Items marked as “final sale” or purchased during a promotion/discount (unless otherwise specified).
2. Refund Process
Once your return is received and inspected:
If approved, refunds will be issued to the original payment method.
Refunds may take 3–7 business days to appear in your account, depending on your bank or payment provider.
Partial refunds may apply if the item shows signs of use or damage not caused by us.
3. Non-Refundable Situations
We cannot offer refunds for:
Items returned after 30 days of delivery.
Items damaged due to customer misuse or improper handling.
Shipping fees (unless the error was on our part).
Reduced-price or clearance items (unless defective).
4. How to Initiate a Return or Refund
To request a return or refund, contact us at support@celsia.online with the following details:
Your order number.
Reason for the return.
Photos or videos of the product (if applicable, e.g., for damaged items).
Our team will respond within 1–3 business days with instructions on where to send the return. You are responsible for return shipping costs unless the return is due to our error.
5. Contact Information
For questions or assistance, reach out to:
Name: ELIZABETH MONISOLA PACE
Email: support@celsia.online
Phone: +18307465833
Address: 1605 S OAK ST APT 115E, ARLINGTON, TX 76010-4306
